CAJ | 학술논문

目的：为提升我院的服务水平，对我院近年门诊医疗服务运用PDCA循环管理法对门诊医疗服务持续性改进方法进行研究，可有效减轻医疗负担，提高门诊医疗的质量和效益。方法运用PDCA循环中的基本原理、阶段和步骤，面向过程的方法模块适用于门诊医疗服务持续性改进。结果门诊医疗服务达到"服务好、质量好、医德好、群众满意"。结论应用PDCA循环作为管理的一种手段，提升门诊医疗服务水平。
목적：위제승아원적복무수평，대아원근년문진의료복무운용PDCA순배관리법대문진의료복무지속성개진방법진행연구，가유효감경의료부담，제고문진의료적질량화효익。방법운용PDCA순배중적기본원리、계단화보취，면향과정적방법모괴괄용우문진의료복무지속성개진。결과문진의료복무체도"복무호、질량호、의덕호、군음만의"。결론응용PDCA순배작위관리적일충수단，제승문진의료복무수평。
Objective To improve the level of service in our hospital,using the application of PDCA circular administration method study the continuous improvement in outpatient medical service in recent years,it Can ef ectively reduce the medical burden and improve the quality and ef iciency of outpatient medical.Methods Using the the basic principles, steps and stages of application of PDCA circular administration method improve the level of service in our hospital.Results Outpatient medical service achieve "good service, good quality, good medical ethics, the satisfaction of the masses".Conclusion Application of PDCA cycle as a means of management, improve medical service level.