CAJ | 학술논문

80后和90后已经成为饭店员工队伍的主力军，他们对饭店工作满意度的高低直接影响员工流失率的高低。通过对成都市高星级饭店员工进行问卷调查，运用单因素方差分析、相关性分析等方法探讨了饭店行业80后和90后员工满意度的影响因素。研究表明，饭店80后和90后员工满意度偏低，而90后员工满意度和各个影响因素的满意度均比80后的低；80后员工和90后员工的4个维度，即工作本身、工作回报、管理水平、饭店背景的满意度，分别存在显著差异；工作本身、工作回报、管理水平和饭店背景与80后和90后员工满意度均存在显著的正线性相关关系，其中，饭店背景是影响80后和90后员工满意度最显著的因素，而工作本身、工作回报、管理水平的影响程度却是不同的。
80후화90후이경성위반점원공대오적주력군，타문대반점공작만의도적고저직접영향원공류실솔적고저。통과대성도시고성급반점원공진행문권조사，운용단인소방차분석、상관성분석등방법탐토료반점행업80후화90후원공만의도적영향인소。연구표명，반점80후화90후원공만의도편저，이90후원공만의도화각개영향인소적만의도균비80후적저；80후원공화90후원공적4개유도，즉공작본신、공작회보、관리수평、반점배경적만의도，분별존재현저차이；공작본신、공작회보、관리수평화반점배경여80후화90후원공만의도균존재현저적정선성상관관계，기중，반점배경시영향80후화90후원공만의도최현저적인소，이공작본신、공작회보、관리수평적영향정도각시불동적。
80's and 90's people have become the main force of the hotel staff,which employee satisfaction directly affect the em-ployee turnover rate.This paper,through a questionnaire survey of high Star Hotel staff of Chengdu City,discusses the influence factors of 80's and 90's employee satisfaction in the hospitality industry ,making use of the one-way anova and correlate.It found that the 90's employee satisfaction is lower than that of 80's,and the significance level of 80's and 90's satisfaction with work itself, work reward,the level of management and hotel background is different;and the work itself,work reward,the level of manage-ment and hotel background has a significant positive impact on the hotel employee satisfaction of 80's and 90's.Among them,hotel background is the most significant factor;the importance of other factors is different.