CAJ | 학술논문

目的分析优质护理示范病房改革前后住院病人满意度变化情况，以便给予与针对性的应对策略，进一步提高护理服务的质量.方法采用自行设计的住院病人满意度调查问卷，调查“优质护理示范病房”开展前后老年科住院病人的满意度变化.共收集361份满意度问卷，其中优质护理示范病房活动开展前(2010.8-2011.2)112份，优质护理示范病房活动开展后(2011.3-2012.3)249份.结果创建优质示范病房活动有利于提高病人的满意度，住院病人满意度从活动前的90.7%提高至目前的97.4%.结论开展“优质护理服务示范工程”活动可以提高老年科住院病人满意度.
목적분석우질호리시범병방개혁전후주원병인만의도변화정황，이편급여여침대성적응대책략，진일보제고호리복무적질량.방법채용자행설계적주원병인만의도조사문권，조사“우질호리시범병방”개전전후노년과주원병인적만의도변화.공수집361빈만의도문권，기중우질호리시범병방활동개전전(2010.8-2011.2)112빈，우질호리시범병방활동개전후(2011.3-2012.3)249빈.결과창건우질시범병방활동유리우제고병인적만의도，주원병인만의도종활동전적90.7%제고지목전적97.4%.결론개전“우질호리복무시범공정”활동가이제고노년과주원병인만의도.
Objective To evaluate the impact of “High quality demonstration wards” on inpatients’ satisfaction, and provide targeted strategies to improve the quality of nursing care. Methods We used the self-designed questionnaires to survey the satisfaction of inpatients in the geriatrics department. Total of 361 inpatients finished the questionnaire, of which 112 cases of the questionnaires provided by those inpatients during from Aug,2010to Feb,2011 and 249 cases of the questionnaires provided by these inpatients patients during from Mar,2011to Mar,2012. Results The activities of creating high-quality Model wards was help to improve patient satisfaction, the inpatient satisfaction increased from the before 90.7% to the current 97.4%.Conclusions Carry out "quality care demonstration project" activities can improve patient satisfaction.