中外健康文摘
中外健康文摘
중외건강문적
WORLD HEALTH DIGEST
2013年
5期
305-306
,共2页
规范化%入科接待%优质护理
規範化%入科接待%優質護理
규범화%입과접대%우질호리
standardization%in reception%quality nursing care
目的通过探讨规范化入科接待的流程和内容，并运用于病人的入院接待中，能有效体现优质护理，提高病人满意度。方法 对2012年1—6月每周一入院病人随机分为对照组、观察组，给以观察组规范化入科接待，对照组组一般接待，对两组病人进行出院时问卷调查，观察组普遍反映入科时得到的护理贴心，较为满意。结论 推行优质护理工作应从病人入院的第一个环节做起。
目的通過探討規範化入科接待的流程和內容，併運用于病人的入院接待中，能有效體現優質護理，提高病人滿意度。方法 對2012年1—6月每週一入院病人隨機分為對照組、觀察組，給以觀察組規範化入科接待，對照組組一般接待，對兩組病人進行齣院時問捲調查，觀察組普遍反映入科時得到的護理貼心，較為滿意。結論 推行優質護理工作應從病人入院的第一箇環節做起。
목적통과탐토규범화입과접대적류정화내용，병운용우병인적입원접대중，능유효체현우질호리，제고병인만의도。방법 대2012년1—6월매주일입원병인수궤분위대조조、관찰조，급이관찰조규범화입과접대，대조조조일반접대，대량조병인진행출원시문권조사，관찰조보편반영입과시득도적호리첩심，교위만의。결론 추행우질호리공작응종병인입원적제일개배절주기。
by exploring the specification into branch reception process and content, and is applied in patients admitted to reception, can effectively reflect the quality of nursing care, improve patient satisfaction. Methods: 2012 1 - June weekly admitted patients were randomly divided into control group, the observation group, the observation group norms, give into control group group general reception, reception, for two groups of patients were discharged from the questionnaires, observation group generally reflected into the branch from nursing caring, satisfactory. Conclusion: the implementation of quality nursing care from patient admission to the first stage.
