CAJ | 학술논문

目的：通过调查临床护士对静脉用药调配中心（PIVAS)服务的满意度，分析可能影响满意度的因素，为进一步制定改进措施提供参考。方法：采用自行设计的问卷对某三级甲等医院PIVAS服务科室的护士进行调查。结果：护士对PIVAS的总体满意度得分为（3.99±1.05)分，其中服务范围、工作流程、服务效果3个项目满意度得分较低；不同学历、护龄、职称的护士满意度得分具有统计学差异（P<0.05）。结论：临床科室护士对PIVAS的满意度可能与PIVAS服务范围、工作流程、服务效果有关，护士的学历、护龄、职称也可能会影响满意度的高低。
목적：통과조사림상호사대정맥용약조배중심（PIVAS)복무적만의도，분석가능영향만의도적인소，위진일보제정개진조시제공삼고。방법：채용자행설계적문권대모삼급갑등의원PIVAS복무과실적호사진행조사。결과：호사대PIVAS적총체만의도득분위（3.99±1.05)분，기중복무범위、공작류정、복무효과3개항목만의도득분교저；불동학력、호령、직칭적호사만의도득분구유통계학차이（P<0.05）。결론：림상과실호사대PIVAS적만의도가능여PIVAS복무범위、공작류정、복무효과유관，호사적학력、호령、직칭야가능회영향만의도적고저。
Objective:To analyze possible affecting factors and then provide scientiifc basis and reference for drawing up improving measures by investigating the clinical nurse service satisfaction level to PIVAS. Methods:We adopted self-designed questionnaire to investigate nurses' satisfaction level to PIVAS. Results:The score of overall satisfaction to PIVAS was (3.99±1.05) points, and the service scope, working process and service effects had a low satisfaction score. There were statistical differences on the satisfaction levels among nurses with different education level, nursing age, and professional title (P<0.05). Conclusion:Apart from service scope, working process and service effects, satisfaction level of clinical nurses was also related to nurses' education, nursing age, and professional title.