中国医学伦理学
中國醫學倫理學
중국의학윤리학
CHINESE MEDICAL ETHICS
2014年
2期
212-214
,共3页
优质护理%神经外科%护理质量%患者满意度
優質護理%神經外科%護理質量%患者滿意度
우질호리%신경외과%호리질량%환자만의도
High Quality Nursing%Department of Neurosurgery%The Quality of Nursing%Satisfaction Degree of Patients
目的：分析总结“优质护理服务”活动在神经外科开展的临床效果。方法在神经外科病房优质护理服务示范工程活动中，通过对开展优质护理服务活动前后患者及家属满意度、护理差错事件次数、医疗纠纷发生次数、家属陪护率等的调查对比，客观评价其实施效果。结果开展优质护理服务后患者及家属满意度提高，而护理差错事件、医疗纠纷次数、家属陪护率有所下降。结论优质护理服务模式可提高神经外科医疗护理质量和患者满意度。
目的：分析總結“優質護理服務”活動在神經外科開展的臨床效果。方法在神經外科病房優質護理服務示範工程活動中，通過對開展優質護理服務活動前後患者及傢屬滿意度、護理差錯事件次數、醫療糾紛髮生次數、傢屬陪護率等的調查對比，客觀評價其實施效果。結果開展優質護理服務後患者及傢屬滿意度提高，而護理差錯事件、醫療糾紛次數、傢屬陪護率有所下降。結論優質護理服務模式可提高神經外科醫療護理質量和患者滿意度。
목적：분석총결“우질호리복무”활동재신경외과개전적림상효과。방법재신경외과병방우질호리복무시범공정활동중，통과대개전우질호리복무활동전후환자급가속만의도、호리차착사건차수、의료규분발생차수、가속배호솔등적조사대비，객관평개기실시효과。결과개전우질호리복무후환자급가속만의도제고，이호리차착사건、의료규분차수、가속배호솔유소하강。결론우질호리복무모식가제고신경외과의료호리질량화환자만의도。
Objective:To explore the clinical effect of high quality nursing service in department of neurosur-gery.Methods:The patient and family's satisfaction degree , number of nursing errors , medical disputes , family ac-company rate and so forth were compared before and after the implementation of high quality nursing service in de-partment of neurosurgery .ResultsAfter the implementation of high quality nursing , the satisfaction degree of pa-tients and their families was improved and the nursing errors , medical disputes and family members accompany rate were reduced .Conclusions:High quality nursing service mode could improve the nursing quality and patient satis-faction in department of neurosurgery .
