医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
10期
201-202
,共2页
基层医院%门诊%优质护理服务%护理质量
基層醫院%門診%優質護理服務%護理質量
기층의원%문진%우질호리복무%호리질량
primary hospital%outpatient service%quality of care%nursing quality
目的：分析基层医院门诊护理特点，总结在基层医院门诊开展优质护理的效果。方法针对基层医院门诊实际情况，护理人员更新服务理念，加强优质护理服务学习，制订适合基层医院门诊特点的优质护理服务标准，并贯彻实施。结果实施优质护理服务后，患者投诉率、护理差错、护患纠纷（3.18%、1.45%、3.76%）明显低于实施前，护理满意度（96.82%）明显高于实施前（P<0.05）。结论在基层医院门诊中开展优质护理服务，可消除护理安全隐患，减少护患纠纷，提高患者满意度，进而保证治疗效果。
目的：分析基層醫院門診護理特點，總結在基層醫院門診開展優質護理的效果。方法針對基層醫院門診實際情況，護理人員更新服務理唸，加彊優質護理服務學習，製訂適閤基層醫院門診特點的優質護理服務標準，併貫徹實施。結果實施優質護理服務後，患者投訴率、護理差錯、護患糾紛（3.18%、1.45%、3.76%）明顯低于實施前，護理滿意度（96.82%）明顯高于實施前（P<0.05）。結論在基層醫院門診中開展優質護理服務，可消除護理安全隱患，減少護患糾紛，提高患者滿意度，進而保證治療效果。
목적：분석기층의원문진호리특점，총결재기층의원문진개전우질호리적효과。방법침대기층의원문진실제정황，호리인원경신복무이념，가강우질호리복무학습，제정괄합기층의원문진특점적우질호리복무표준，병관철실시。결과실시우질호리복무후，환자투소솔、호리차착、호환규분（3.18%、1.45%、3.76%）명현저우실시전，호리만의도（96.82%）명현고우실시전（P<0.05）。결론재기층의원문진중개전우질호리복무，가소제호리안전은환，감소호환규분，제고환자만의도，진이보증치료효과。
Objective To analyze characteristics of grass-roots hospital outpatient care, summarized in primary hospital outpatient care ef ect. Methods According to the actual situation of grass-roots hospital, nursing staf to update service concept, strengthen learning service quality care, formulate suitable for primary hospital outpatient characteristics of high quality nursing service standards, and implement the. Results The implementation of high quality nursing service, nursing, patient complaint rate error, nurse patient disputes (3.18%, 1.45%, 3.76%) was significantly lower than that before the implementation, nursing satisfaction (96.82%) was significantly higher than before (P<0.05). Conclusion Carrying out high-quality care in primary hospital outpatient service, can eliminate the hidden danger for nursing safety, decrease the dispute between nurses and patients, improve patient satisfaction, so as to ensure the treatment ef ect.
