CAJ | 학술논문

为了解医患关系的现状，探讨医院社会工作的介入空间，并寻求医患之间有效的沟通模式，采用定量研究的方法进行问卷调查，数据分析采用SPSS16.0统计分析软件。研究发现，内外科的医患冲突没有显著性差异，治疗初期和中期医护人员能够主动与患者沟通，不同文化程度患者对医护人员的服务态度要求不同。治疗后期医护人员更多关注患者的病情，而对病患的家庭、工作及情感方面关注甚少，不利于患者的全面康复。医院社会工作可以在收集患者信息、患者咨询服务、医患沟通动员活动、出院随访以及组织病友俱乐部等方式提供服务。
위료해의환관계적현상，탐토의원사회공작적개입공간，병심구의환지간유효적구통모식，채용정량연구적방법진행문권조사，수거분석채용SPSS16.0통계분석연건。연구발현，내외과적의환충돌몰유현저성차이，치료초기화중기의호인원능구주동여환자구통，불동문화정도환자대의호인원적복무태도요구불동。치료후기의호인원경다관주환자적병정，이대병환적가정、공작급정감방면관주심소，불리우환자적전면강복。의원사회공작가이재수집환자신식、환자자순복무、의환구통동원활동、출원수방이급조직병우구악부등방식제공복무。
The Objective is to find out the measures of intervention of Hospital Social Work (HSW) and explore ef ective communication model. The paper adopted quantitative research method and the data was analyzed by SPSS with the edition of 16.0. The results showed there is no dif erence between the internal medicine and surgical department. The doctors and nurses could communicate with patients actively during the early and middle stage. The request of at itude towards patients is higher among the patients with higher education. The doctors and nurses paid more at ention on the physical health and less on the family situation, work condition and emotional problem of patients, which is negative factor of patients’ comprehensive recovery. Therefore, hospital social work could be helpful on col ecting information, counseling, mobilization of doctor-patient communication, fol ow-up visit and patients’ club activities.