CAJ | 학술논문

信息处理的多元化需求给图书馆的发展带来了巨大压力。但已有文献一直关注如何通过增强信息处理技术提高服务绩效，却忽略了组织结构所起的基础性作用。为了揭示教学服务和参考咨询两项职能在信息处理上的差异，我们实证研究了这两组功能对信息搜集、信息理解、信息综合的影响。研究表明，在社会和技术环境不变的条件下，根据需求特征，以不同的组织形式提供信息处理服务，能明显地影响最终的服务绩效。
신식처리적다원화수구급도서관적발전대래료거대압력。단이유문헌일직관주여하통과증강신식처리기술제고복무적효，각홀략료조직결구소기적기출성작용。위료게시교학복무화삼고자순량항직능재신식처리상적차이，아문실증연구료저량조공능대신식수집、신식리해、신식종합적영향。연구표명，재사회화기술배경불변적조건하，근거수구특정，이불동적조직형식제공신식처리복무，능명현지영향최종적복무적효。
Diverse needs of information processing produced tremendous pressure on library.But researchers have been fo-cused on how to improve service performance by information processing technology, and ignored the basic role played by organiza-tional structure.In order to reveal the differences of information processing between various functions of library, this paper presents empirical study to reveal impact of teaching services and reference consultation function on information gathering, information under-stand and information integration.Research show that service performance can be improved significantly by different organization structures according to the demand characteristics if social and technical environment is under the same conditions.