CAJ | 학술논문

目的：探讨基于网络的暴力伤医事件特征、原因及其舆情特点。方法：从互联网新闻页面中获取数据，运用网络内容分析法，从事件的年度分布、地区分布、原因、人员伤亡及各网络主体态度等方面进行分析。结果：基于网络的伤医事件由2003年的1件增至2012年的31件，主要分布全国18个省级区域，粤、京、川等地发生了6次以上；医务人员死伤105人，占93.69%；53%的伤医事件源于患方不满意医疗效果。结论：网络技术的发展使信息传播更加方便与快捷，引发网络舆情的伤医事件有增多的趋势，且呈现出无征兆、直接对抗、泛医护人员伤亡等特点。在舆情方面，伤医事件易成为热点事件，负性影响大。医疗机构应注意防范伤医事件的发生，并积极引导舆情健康发展。
목적：탐토기우망락적폭력상의사건특정、원인급기여정특점。방법：종호련망신문혈면중획취수거，운용망락내용분석법，종사건적년도분포、지구분포、원인、인원상망급각망락주체태도등방면진행분석。결과：기우망락적상의사건유2003년적1건증지2012년적31건，주요분포전국18개성급구역，월、경、천등지발생료6차이상；의무인원사상105인，점93.69%；53%적상의사건원우환방불만의의료효과。결론：망락기술적발전사신식전파경가방편여쾌첩，인발망락여정적상의사건유증다적추세，차정현출무정조、직접대항、범의호인원상망등특점。재여정방면，상의사건역성위열점사건，부성영향대。의료궤구응주의방범상의사건적발생，병적겁인도여정건강발전。
Objective To study the features and reasons of violent events in medical staff and the public sentiments on them based on a network analysis. Methods The data of violent events in medical staff were down-loaded from Internet. The annual and geographic distribution and reasons of violent events in medical staff, casualties of medi-cal staff and the public opinions on the major Websites were analyzed. Results The number of violent events in medical staff increased to 31 in 2012 from 1 in 2003. The violent events were distributed in 18 provinces of China, the number of casualties was 105 , and 53% of the violent events occurred due to the unsatisfactory therapeutic out-comes in patients. Conclusion The public sentiments on violent events in medical staff tend to increase on Internet and characterized by no signs and direct conflict between patients or their family members before attacking medical staff, and against general medical staff. Public sentiments on violent events in medical staff are easy to become hot events with significant negative effects on the society. Medical institutions and hospitals should prevent such events and play an active role in guiding the public sentiments.