CAJ | 학술논문

目的：探讨综合性医院健康体检中心的护理服务管理。方法贯彻“以人为本”的服务理念，在硬件设施上体现人性化关爱、优化体检流程、提高护理人员整体素质等管理手段提升体检服务。结果健康体检护理服务的全方位和多层次表现在体检前缜密的准备，体检中的人性化护理服务，体检后准确快捷的体检报告及检后特色服务。结论体检护理服务管理成为指导流程管理的主要手段，通过加强服务理念，拓展服务项目既维护和保留了现有客户，而且吸引了潜在客户，提高了健康体检中心核心竞争能力。
목적：탐토종합성의원건강체검중심적호리복무관리。방법관철“이인위본”적복무이념，재경건설시상체현인성화관애、우화체검류정、제고호리인원정체소질등관리수단제승체검복무。결과건강체검호리복무적전방위화다층차표현재체검전진밀적준비，체검중적인성화호리복무，체검후준학쾌첩적체검보고급검후특색복무。결론체검호리복무관리성위지도류정관리적주요수단，통과가강복무이념，탁전복무항목기유호화보류료현유객호，이차흡인료잠재객호，제고료건강체검중심핵심경쟁능력。
Objective To explore the management of nursing service of a physical examination center in comprehensive hospital. Methods To implement the service concept of "people-oriented" and expressing the humanistic concern in the hardware facilities, optimizing medical process, improving the quality of nursing staff. Using all these ways to improve the physical examination services. Results Careful preparation before physical examination, the humanized nursing service of physical examination, accurate and fast report and some characteristic services will be shown by implementing the nursing service of physical examination. Conclusion Managing of nursing service in physical examination has become the main way of guiding process management, by strengthening the service concept, to expand services item (maintaining and retaining the existing customers), attracting the potential customers and improving the core competitive ability of healthy physical examination centre.