CAJ | 학술논문

我国快递行业蓬勃发展，已经成为国民经济中的新兴行业，但同时由于快递企业服务质量跟不上快递行业的发展，也出现多种侵害消费者权益的行为。为了维护快递行业消费者的正当权益，促进快递行业健康发展，邮政管理部门出台了一系列相关行政管理规定，其中“12305”申诉受理已经成为调解快递企业和消费者之间服务纠纷的重要桥梁和纽带，在快递纠纷理赔、维护社会稳定上发挥了重要作用。
아국쾌체행업봉발발전，이경성위국민경제중적신흥행업，단동시유우쾌체기업복무질량근불상쾌체행업적발전，야출현다충침해소비자권익적행위。위료유호쾌체행업소비자적정당권익，촉진쾌체행업건강발전，유정관리부문출태료일계렬상관행정관리규정，기중“12305”신소수리이경성위조해쾌체기업화소비자지간복무규분적중요교량화뉴대，재쾌체규분리배、유호사회은정상발휘료중요작용。
Express industry is booming in our country , has become the emerging industry of the national economy , but at the same time due to express enterprise service quality not to keep pace with the devel -opment of industry , also appeared a variety of the behaviors of damaging the consumer rights and inter-ests .In order to protect the legitimate rights and interests of consumers and promote the healthy develop-ment of express industry , the postal management department has come on a series of relevant administra-tive regulations , the ″12305″complaint acceptance has become an important bridge and link to mediate the service disputes between the express enterprises and consumers , playing an important role in express dispute claims and maintaining social stability .