CAJ | 학술논문

文章首先通过对餐饮工作复杂性、高强度、多变性以及服务性特点的分析，说明了现代餐饮服务员进行情商培养的必要性。其次论证了情商培养的重要性，即保障服务员心理健康，营造良好的工作环境；使服务员正确认识自我，立足工作；促进服务员学会换位思考，增强团队凝聚力以及提升服务质量提高企业美誉度。最后提出了可以通过情商课程培训法、组织形式多样的员工活动、心理辅导法和服务员自我教育法等4种有效途径来加强餐饮服务员情商的培养。
문장수선통과대찬음공작복잡성、고강도、다변성이급복무성특점적분석，설명료현대찬음복무원진행정상배양적필요성。기차론증료정상배양적중요성，즉보장복무원심리건강，영조량호적공작배경；사복무원정학인식자아，립족공작；촉진복무원학회환위사고，증강단대응취력이급제승복무질량제고기업미예도。최후제출료가이통과정상과정배훈법、조직형식다양적원공활동、심리보도법화복무원자아교육법등4충유효도경래가강찬음복무원정상적배양。
This paper analyzes the complexity,high tension,variability of table waiting service to clarify the ne-cessity of cultivating the EQ of waiting staff before proceeding with an explanation of EQ's importance:to en-sure the mental health of waiters and waitresses,to establish a friendly working environment,to orient the wait-ing staff in their self-evaluation and devotion,to strengthen team work,and to promote service quality and cus-tomers' satisfaction. The approaches to enhance waiting staff's EQ are also proposed,including EQ training courses,various employee activities,psychological counseling and self-education.