中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2013年
20期
2430-2433
,共4页
患者满意度%护理外勤%优质护理服务
患者滿意度%護理外勤%優質護理服務
환자만의도%호리외근%우질호리복무
Patient satisfaction%Nursing field%High quality of nursing service
目的 分析护理外勤开展优质护理服务的效果.方法 实行岗前培训与阶段性培训相结合的方法,保证外勤护理员持证上岗,规范管理,采用同期对照的方法,比较优质护理服务开展前后住院患者对护理外勤的满意度和护理外勤差错的发生情况.结果 开展优质护理服务后,住院患者对护理外勤总体满意度从93.00％提高到99.33％,标本送检差错及转运意外发生率分别由1.35％和0.09％下降至0.52％和0.02％,差异有统计学意义(x2分别为48.96,33.13,30.96;P ＜0.05).结论 优质护理服务的开展促进了护理外勤人员的规范培训与管理,提高了护理外勤人员的责任感和成就感,提高了患者对护理外勤人员的满意度,保障了护理安全.
目的 分析護理外勤開展優質護理服務的效果.方法 實行崗前培訓與階段性培訓相結閤的方法,保證外勤護理員持證上崗,規範管理,採用同期對照的方法,比較優質護理服務開展前後住院患者對護理外勤的滿意度和護理外勤差錯的髮生情況.結果 開展優質護理服務後,住院患者對護理外勤總體滿意度從93.00％提高到99.33％,標本送檢差錯及轉運意外髮生率分彆由1.35％和0.09％下降至0.52％和0.02％,差異有統計學意義(x2分彆為48.96,33.13,30.96;P ＜0.05).結論 優質護理服務的開展促進瞭護理外勤人員的規範培訓與管理,提高瞭護理外勤人員的責任感和成就感,提高瞭患者對護理外勤人員的滿意度,保障瞭護理安全.
목적 분석호리외근개전우질호리복무적효과.방법 실행강전배훈여계단성배훈상결합적방법,보증외근호리원지증상강,규범관리,채용동기대조적방법,비교우질호리복무개전전후주원환자대호리외근적만의도화호리외근차착적발생정황.결과 개전우질호리복무후,주원환자대호리외근총체만의도종93.00％제고도99.33％,표본송검차착급전운의외발생솔분별유1.35％화0.09％하강지0.52％화0.02％,차이유통계학의의(x2분별위48.96,33.13,30.96;P ＜0.05).결론 우질호리복무적개전촉진료호리외근인원적규범배훈여관리,제고료호리외근인원적책임감화성취감,제고료환자대호리외근인원적만의도,보장료호리안전.
Objective To analyze the effect of nursing field carrying out high-quality care.Methods Combined the pre-job training with stage training,ensured the nursing staff certificates,standardized management,used the same control method,then,compared patients with nursing satisfaction and errors occur frequently in hospital before and after high quality nursing service carried out.Results After carrying out highquality care,patients on the overall satisfaction of nursing field was increased from 93.00％ to 99.33％,specimen errors and transport accident rate was decreased from 1.35％ to 0.09％,0.52％ to 0.02％,respectively,and the difference was statistically significant (P ＜ 0.05).Conclusions High quality nursing service can promotes the development of the standard training and management of nursing field staff,improves the nurse's sense of responsibility and achievement,improves patients' satisfaction.
