国际医药卫生导报
國際醫藥衛生導報
국제의약위생도보
INTERNATIONAL MEDICINE & HEALTH GUIDANCE NEWS
2014年
9期
1292-1294
,共3页
满意度调查%回收率%满意率
滿意度調查%迴收率%滿意率
만의도조사%회수솔%만의솔
Satisfaction survey%Recovery rate%Satisfaction rate
目的 探讨住院患者护理满意度调查的最佳方式,以获得准确信息,提高科室一级质控的质量,为护理管理措施的制定及改进护理工作提供可靠依据.方法 2011年10月至2012年6月,采用护理部与科室共同设计的护理质量问卷调查表对即将出院患者进行护理满意度调查.在不同时间段分别由护士长、值班护士、责任护士进行满意度调查,计量资料采用t检验,计数资料采用x2检验,以P＜ 0.05认为有统计学意义.结果 责任护士月满意度调查问卷回收率、满意率分别为95.17％,98.9％,均显著高于护士长组(42.51％,91.6％)及值班护士组(56.38％,92.4％),满意度调查问卷回收率、满意率有统计学意义(P＜0.01).结论 责任护士进行即将出院患者的满意调查是一种较好的护理满意度调查方法,可以明显提高调查的回收率及满意率.
目的 探討住院患者護理滿意度調查的最佳方式,以穫得準確信息,提高科室一級質控的質量,為護理管理措施的製定及改進護理工作提供可靠依據.方法 2011年10月至2012年6月,採用護理部與科室共同設計的護理質量問捲調查錶對即將齣院患者進行護理滿意度調查.在不同時間段分彆由護士長、值班護士、責任護士進行滿意度調查,計量資料採用t檢驗,計數資料採用x2檢驗,以P＜ 0.05認為有統計學意義.結果 責任護士月滿意度調查問捲迴收率、滿意率分彆為95.17％,98.9％,均顯著高于護士長組(42.51％,91.6％)及值班護士組(56.38％,92.4％),滿意度調查問捲迴收率、滿意率有統計學意義(P＜0.01).結論 責任護士進行即將齣院患者的滿意調查是一種較好的護理滿意度調查方法,可以明顯提高調查的迴收率及滿意率.
목적 탐토주원환자호리만의도조사적최가방식,이획득준학신식,제고과실일급질공적질량,위호리관리조시적제정급개진호리공작제공가고의거.방법 2011년10월지2012년6월,채용호리부여과실공동설계적호리질량문권조사표대즉장출원환자진행호리만의도조사.재불동시간단분별유호사장、치반호사、책임호사진행만의도조사,계량자료채용t검험,계수자료채용x2검험,이P＜ 0.05인위유통계학의의.결과 책임호사월만의도조사문권회수솔、만의솔분별위95.17％,98.9％,균현저고우호사장조(42.51％,91.6％)급치반호사조(56.38％,92.4％),만의도조사문권회수솔、만의솔유통계학의의(P＜0.01).결론 책임호사진행즉장출원환자적만의조사시일충교호적호리만의도조사방법,가이명현제고조사적회수솔급만의솔.
Objective To investigate the best investigation method of nursing satisfaction to the inpatients,to get accurate information,and improve the quality of first level quality control of department for nursing management measures to provide reliable basis and improve nursing work.Methods We used the nursing quality questionnaire by nursing department and the department co-designed to investigate patients' satisfaction to nursing care from October 2011 to June 2012.In different time,the satisfaction surveys were conducted by head nurse,the nurse on duty and the primary nurse respectively.The t test was applied to compare the difference of measurement data; and the Chi-squared test to enumeration data.There was statistical significant difference when P ＜ 0.05.Results The collection and satisfaction rates of patient satisfaction questionnaires in the primary nurse were 95.17％,98.9％,and there was statistical significant difference to the head nurse and the nurse on duty (P ＜ 0.05).Conclusion The discharged patients' satisfaction survey conducted by primary nurse was a better method in nursing satisfaction survey,and it can improve the recovery and satisfaction rate obviously.
