CAJ | 학술논문

服务质量是养老服务的重要因素。针对我国养老问题，结合养老服务供应链思想，通过建立单集成商、多合作性提供商的质量风险模型，研究集成商和提供商之间不同质量激励合同对服务质量和供应链收益等要素的影响，探讨了合同成立的潜在条件，并分析了合同内变量之间存在的潜在关系。发现在满足一定条件时，适当的激励系数会使得提供商产生合作关系、提高风险防范水平并增加供应链各部分收益。对供应链风险环境下有效激励合同的建立提供一定理论依据。
복무질량시양로복무적중요인소。침대아국양로문제，결합양로복무공응련사상，통과건립단집성상、다합작성제공상적질량풍험모형，연구집성상화제공상지간불동질량격려합동대복무질량화공응련수익등요소적영향，탐토료합동성립적잠재조건，병분석료합동내변량지간존재적잠재관계。발현재만족일정조건시，괄당적격려계수회사득제공상산생합작관계、제고풍험방범수평병증가공응련각부분수익。대공응련풍험배경하유효격려합동적건립제공일정이론의거。
Service quality plays an important role in the elderly service.This article aims at the problems of the aged in China,according to the idea of elderly service supply chain,resarches the impact on the service quality,profit of supply chain and other virables from different quality incentive contracts,discusses the potential condition of signing the contracts and analyses the relationship between variables in the contracts by building a quality risk model that involves one integrator and several cooporative providers,finding that suitable incentive coefficients will lead to the cooperation of suppliers,the imcrease of risk prevention level and the increase of the every enterprise's profit.Thus the article provides theory support to sign effective incentive contracts in supply chain risk environment.