CAJ | 학술논문

目的探讨护士模拟非全麻手术患者的“感受服务”，提高护理质量和患者满意度的效果。方法手术室护士模拟患者，体验其围手术期的各种感受和需求，讨论总结后制定出满足患者需求的护理措施，落实并收集患者的反馈意见及建议，再针对存在问题进行改进和再体验。结果护士为非全麻手术患者提供服务的主动性增强，患者对手术室护理工作满意度显著提高，手术室护理服务质量实现了可持续发展。结论开展感受服务是提高非全麻手术患者满意度和促进手术室护理服务质量可持续发展的有效途径。
목적탐토호사모의비전마수술환자적“감수복무”，제고호리질량화환자만의도적효과。방법수술실호사모의환자，체험기위수술기적각충감수화수구，토론총결후제정출만족환자수구적호리조시，락실병수집환자적반궤의견급건의，재침대존재문제진행개진화재체험。결과호사위비전마수술환자제공복무적주동성증강，환자대수술실호리공작만의도현저제고，수술실호리복무질량실현료가지속발전。결론개전감수복무시제고비전마수술환자만의도화촉진수술실호리복무질량가지속발전적유효도경。
Objectives This study investigated the effectiveness of"experienced service"by simulating scenario of Non-General Anesthesia Surgery for nurses to improve the nursing quality and patient satisfaction. Methods Nurses in surgery room pretended to be patients and tried to experience their various perioperative feelings and needs, after which, they discussed and summarized nursing care measures that meet patient needs;the measures were implemented and patient feedback and suggestions were collected;patients re-experienced the newly improved measures after refinement. Results Initiative to provide nursing service for Non-General Anesthesia Surgery patients was enhanced; patient's satisfaction for nursing care significantly improved;and the quality of nursing service achieved sustainable development in surgery room. Conclusion Experienced service is an effective way to improve non-surgical anesthesia patient satisfaction and promote sustainable development in nursing service quality in operating room.