CAJ | 학술논문

目的探讨患者住院登记时留置电话的应用意义.方法对我院2009年1月1日至2009年5月31日经入院登记处办理入院的400名确诊初治肺结核病人,根据病人的性别、年龄、疾病,在他们办理住院登记过程中要求其留置2个电话,进行回访、交谈并记录.结果每月1次护理部入院病人满意度调查表400个留置电话患者中,1%表示回避,99%患者感到留置电话非常必要,给予积极配合;医护人员能及时了解患者的心理、治疗效果;住院期间患者病情出现异常,能及时通知其家人;为病区出院病人的电话回访、跟踪、健康教育提供方便.结论留置电话缩短了护患之间的距离.增加了患者对医护人员的信任度,可全面获取患者对医院服务的评价信息,对促进病人康复和医患沟通起到互利互用效果.
목적 탐토환자주원등기시류치전화적응용의의.방법대아원2009년1월1일지2009년5월31일경입원등기처판리입원적400명학진초치폐결핵병인,근거병인적성별、년령、질병,재타문판리주원등기과정중요구기류치2개전화,진행회방、교담병기록.결과매월1차호리부입원병인만의도조사표400개류치전화환자중,1%표시회피,99%환자감도류치전화비상필요,급여적겁배합;의호인원능급시료해환자적심리、치료효과;주원기간환자병정출현이상,능급시통지기가인;위병구출원병인적전화회방、근종、건강교육제공방편.결론류치전화축단료호환지간적거리.증가료환자대의호인원적신임도,가전면획취환자대의원복무적평개신식,대촉진병인강복화의환구통기도호리호용효과.
Objective To evaluate the value of keeping the patient's home phone number at the admission office.Methods The research was carried out on 400 patients who were. discharged from Guangzhou chest hospital between January 1, 2009 and May 31, 2009. The data of the research were collected by using "Patient Identification Form", The "Evaluation Form" for "Service of Giving Information" and "Patient Follow-up Form". The patients were, called for one time every month after their discharge from the hospital until the patient recovered.And their satisfaction levels of the information given by the researcher were questioned.Results All of them thought the method mentioned ahove was convenient and necessary. Ninety-six percent of the patients could cooperate readily.The medical staff might have a clear profile of how about the patient's psychology, and the reset of therapy. In addition,for those in-patint.In case of the abnormal symptoms or syndromes occurred, his/her family could be informed on time.Conclusions It is suggested that keep the patient's phone number, and communicate over the telephone whenever it should be, enabling the treatments and the cares more effectively, Call-follow-up and health education program could finished easily just by dealing the phone and talking to the patients.The patient's trusty on nursing and treatment were enhanced,the patient's satisfaction levels of the serves offered by the hospital could be known, and finally the patients recovered more tmeventful.