福建师大福清分校学报
福建師大福清分校學報
복건사대복청분교학보
JOURNAL OF FUQING BRANCH OF FUJIAN NORMAL UNIVERSITY
2014年
1期
25-31
,共7页
饭店中餐基层员工%职业倦怠%影响因素
飯店中餐基層員工%職業倦怠%影響因素
반점중찬기층원공%직업권태%영향인소
junior workers of Chinese restaurants in hotels%career fatiguet%contributing factors
当前饭店中餐基层员工的职业倦怠现象日益普遍与严重，已影响到员工自身职业生涯发展和饭店发展的方方面面。采取调查访谈法，通过对五家饭店中餐基层员工的访谈、调查，收集各种资料。并对资料进行处理分析，挖掘中餐基层员工职业倦怠的各种影响因素，得出以下结论：影响饭店中餐基层员工职业倦怠的十大因素为：情绪智力、工作特性、角色冲突、领导因素、公平感、企业实力、社会和组织支持、情感耗竭、去人性化、个人成就感。其中有正向因素有负向因素。而饭店中餐基层员工职业倦怠的发展经历了情感耗竭---情绪智力、社会和组织支持---成就感降低的过程。
噹前飯店中餐基層員工的職業倦怠現象日益普遍與嚴重，已影響到員工自身職業生涯髮展和飯店髮展的方方麵麵。採取調查訪談法，通過對五傢飯店中餐基層員工的訪談、調查，收集各種資料。併對資料進行處理分析，挖掘中餐基層員工職業倦怠的各種影響因素，得齣以下結論：影響飯店中餐基層員工職業倦怠的十大因素為：情緒智力、工作特性、角色遲突、領導因素、公平感、企業實力、社會和組織支持、情感耗竭、去人性化、箇人成就感。其中有正嚮因素有負嚮因素。而飯店中餐基層員工職業倦怠的髮展經歷瞭情感耗竭---情緒智力、社會和組織支持---成就感降低的過程。
당전반점중찬기층원공적직업권태현상일익보편여엄중，이영향도원공자신직업생애발전화반점발전적방방면면。채취조사방담법，통과대오가반점중찬기층원공적방담、조사，수집각충자료。병대자료진행처리분석，알굴중찬기층원공직업권태적각충영향인소，득출이하결론：영향반점중찬기층원공직업권태적십대인소위：정서지력、공작특성、각색충돌、령도인소、공평감、기업실력、사회화조직지지、정감모갈、거인성화、개인성취감。기중유정향인소유부향인소。이반점중찬기층원공직업권태적발전경력료정감모갈---정서지력、사회화조직지지---성취감강저적과정。
Career fatigue is increasingly common and serious in the junior workers in Chinese restaurants in hotels, which has affected the development of the employees′ career and hotels. Through interviewing employees of Chinese restaurants in five hotels and analyzing the data collected , the following conclusion is drawn: emotional intelligence, characteristics of job, role conflicts, managerial factors, sense of fairness, the enterprise strength , social and organizational support, emotional exhaustion, dehumanization, sense of personal achievement are the ten contributing factors for junior workers′career fatigue. These factors are both positive and negative. And development of career fatigue of junior employees generally goes through the following stages: emotional exhaustion, emotional intelligence, social and organizational support, reduction of a sense of accomplishment.
