CAJ | 학술논문

办事效率正成为各个服务行业考量的一个重要标准，银行也不例外，需要考量其办业务排队的效率，这样才能让银行的工作效率有所提升。要想研究银行排队系统中的策略，可以采用排队论的M/M/C模型以及层次分析法进行分析。本文先对银行排队管理的功能进行了分析，之后采用上述的两种分析方法建立了排队系统模型，并对服务系统的模型进行了优化。任何模型的建立都是为了能够实例应用，最后对优化的模型进行实例仿真，对银行柜台数进行了合理的分析和数量设置。银行排队管理中的服务强度以及服务窗口数量的设定具有很现实的意义，有必要对其进行详细的研究，能够为银行工作效率的提升带来很大的价值。
판사효솔정성위각개복무행업고량적일개중요표준，은행야불예외，수요고량기판업무배대적효솔，저양재능양은행적공작효솔유소제승。요상연구은행배대계통중적책략，가이채용배대론적M/M/C모형이급층차분석법진행분석。본문선대은행배대관리적공능진행료분석，지후채용상술적량충분석방법건립료배대계통모형，병대복무계통적모형진행료우화。임하모형적건립도시위료능구실례응용，최후대우화적모형진행실례방진，대은행거태수진행료합리적분석화수량설치。은행배대관리중적복무강도이급복무창구수량적설정구유흔현실적의의，유필요대기진행상세적연구，능구위은행공작효솔적제승대래흔대적개치。
Efficiency is now becoming an important criterion to consider various service sectors, the bank is no exception, need to consider their line up to do business efficiency, so as to allow the bank's efficiency has improved. To study the strategy of the bank queuing system can be analyzed using queuing theory M/ M/ C model and AHP. This article first bank queue management functions were analyzed using two analytic methods after the establishment of the above queuing system model, and model service system is optimized. Create any instance of the model is to be able to apply, the final instance for the optimization of the model simulation, the number of bank counters were reasonable analysis and number settings. Bank queue management service intensity and the number of service windows set with a very real sense, it is necessary to conduct a detailed study, can bring great value to enhance the efficiency of the bank.