CAJ | 학술논문

目的：应用持续质量改进(Continuous Quality Improvement, CQI)的管理模式增加随访率，提高医院服务质量，为患者提供持续、优化的医疗服务。方法成立管理小组，分析原因、拟定计划、制定目标、不断整改、加强管理。结果患者随访知晓率提升为100%。医患沟通次数增加到100%，减少了医患矛盾，宣教工作覆盖面为100%；3年随访率呈递增趋势且存在统计学意义。结论持续质量改进管理模式的应用使科室随访率明显提高，增加了患者及家属对疾病的认识及重视程度，在一定程度上提高了疾病的治疗效果，节省了不必要的医疗费用及消耗，对提升医院形象和建立和谐医患关系起了重要的作用。
목적：응용지속질량개진(Continuous Quality Improvement, CQI)적관리모식증가수방솔，제고의원복무질량，위환자제공지속、우화적의료복무。방법성립관리소조，분석원인、의정계화、제정목표、불단정개、가강관리。결과환자수방지효솔제승위100%。의환구통차수증가도100%，감소료의환모순，선교공작복개면위100%；3년수방솔정체증추세차존재통계학의의。결론지속질량개진관리모식적응용사과실수방솔명현제고，증가료환자급가속대질병적인식급중시정도，재일정정도상제고료질병적치료효과，절성료불필요적의료비용급소모，대제승의원형상화건립화해의환관계기료중요적작용。
Objective Increase the fol ow-up rate, the application of continuous quality improvement (CQI) management model was used to improve the quality of hospital services and provide patients with continuous and optimized medical services. Method Set up a management team to analyze the reasons, a plan, set ing goals, constantly rectification, strengthen management. Result The patients awareness of fol owed up upgraded to 100%. The percent of doctor-patient communication increased to 100%. The doctor-patient conflicts were reduced and the missionary work of the coverage was 100%. There was an increasing trend in 3-year fol ow-up rate which had statistical y significant. Conclusion The application of Continuous Quality Improvement management mode improved the hospital department fol ow-up rate significantly, increased the knowledge and awareness of the patients and their families on the disease. To a certain extent,it improved the disease therapeutic ef ection,saved unnecessary medical costs and consumption and played an important role in the enhancement of the hospital image and the establishment of a harmonious relationship between doctors and patients.