中医临床研究
中醫臨床研究
중의림상연구
CLINICAL JOURNAL OF CHINESE MEDICINE
2014年
4期
140-141
,共2页
护理管理质量%护患纠纷%体会
護理管理質量%護患糾紛%體會
호리관리질량%호환규분%체회
Nursing management quality%Nursing disputes%Experience
目的：探讨临床护理管理质量与护患纠纷的关系。方法：对临床护理管理质量方面的投诉原因进行分析、总结。结果：投诉主要集中在医疗收费、服务态度、沟通技巧、法律意识及业务能力。结论：提高临床护理管理质量是减少护患纠纷的关键。
目的：探討臨床護理管理質量與護患糾紛的關繫。方法：對臨床護理管理質量方麵的投訴原因進行分析、總結。結果：投訴主要集中在醫療收費、服務態度、溝通技巧、法律意識及業務能力。結論：提高臨床護理管理質量是減少護患糾紛的關鍵。
목적：탐토림상호리관리질량여호환규분적관계。방법：대림상호리관리질량방면적투소원인진행분석、총결。결과：투소주요집중재의료수비、복무태도、구통기교、법률의식급업무능력。결론：제고림상호리관리질량시감소호환규분적관건。
Objective:To investigate the relationship between the quality of clinical care management and nurse-patient disputes. Methods:The clinical reasons for complaint in care management quality were analyzed and summarized. Results:The complaint focused on medical fees, service attitude, communication skills, legal awareness and business skills. Conclusion:To improve the quality of clinical care management is the key to reduce the nurse-patient disputes.
