CAJ | 학술논문

酒店前厅应变能力的培训在高星级酒店前厅的培训大纲中被分为工作程序中常见问题应变的培训，突发事件应变的培训，授权培训三部分内容。培训者在培训员工的应变能力时应深刻理解“经验的总结+实践的教导+良好的服务意识→良好的应变能力”。应变能力的上岗实践的培训阶段应分为：问题出现的演示-面对受训者，事后必要的指导-促使受训者积极思考，再出现同类问题-引导受训者自己解决。
주점전청응변능력적배훈재고성급주점전청적배훈대강중피분위공작정서중상견문제응변적배훈，돌발사건응변적배훈，수권배훈삼부분내용。배훈자재배훈원공적응변능력시응심각리해“경험적총결+실천적교도+량호적복무의식→량호적응변능력”。응변능력적상강실천적배훈계단응분위：문제출현적연시-면대수훈자，사후필요적지도-촉사수훈자적겁사고，재출현동류문제-인도수훈자자기해결。
The strain ability training in hotel lobby is divided into common problems strain training, emergency strain training, authorized training in working procedures in the high stars hotel lobby training. Trainers should profoundly understand strain ability as"experience teaching+practice guidance and+good service consciousness to good resilience in training". Strain the capacity of the post practice training stage can be divided into:problems demonstrate in the face of trainees, after the necessary guidance to trainees positive thinking, re emerge-guide trainees themselves.