CAJ | 학술논문

目的分析优质护理服务应用于眼科门诊护理中的效果,总结优质护理服务应用要点c方法以本院2012年1月至12月应用优质护理服务后护理的68例眼科门诊患者作为观察组,本院2011年1月至12月应用前护理的59例眼科门诊患者作为对照组,评估患者的心理状态,并对护理工作的满意度进行调查对比分析.结果观察组患者焦虑发生率为16.18％、抑郁发生率为8.82％,对照组患者焦虑发生率为32.20％、抑郁发生率为22.03％,对照组中有焦虑或抑郁心理症状者明显多于观察组(P＜0.05);观察组患者对护理服务的总满意率为97.06％,对照组总满意率为79.66％,观察组显著高于对照组(P＜ 0.01).结论优质护理服务应用于眼科门诊当中可有效缓解患者不良情绪,提高患者满意度,应于门诊护理工作中推广应用.
목적 분석우질호리복무응용우안과문진호리중적효과,총결우질호리복무응용요점c방법 이본원2012년1월지12월응용우질호리복무후호리적68례안과문진환자작위관찰조,본원2011년1월지12월응용전호리적59례안과문진환자작위대조조,평고환자적심리상태,병대호리공작적만의도진행조사대비분석.결과 관찰조환자초필발생솔위16.18％、억욱발생솔위8.82％,대조조환자초필발생솔위32.20％、억욱발생솔위22.03％,대조조중유초필혹억욱심리증상자명현다우관찰조(P＜0.05);관찰조환자대호리복무적총만의솔위97.06％,대조조총만의솔위79.66％,관찰조현저고우대조조(P＜ 0.01).결론 우질호리복무응용우안과문진당중가유효완해환자불량정서,제고환자만의도,응우문진호리공작중추엄응용.
Objective To analyze the effect of high quality care used in ophthalmology outpatient care,and summarize high quality care application points.Methods 68 cases of ophthalmic outpatients in our hospital from January to December 2012 after application of high quality care nursing were set as the observation group,59 cases of eye care outpatients in our hospital from January to December 2011 before application were set as the control group,patients' mental states were assessed,and nursing job satisfaction survey was conducted to have comparative analysis.Results After application of high quality care,overall nursing service satisfaction rate of the observation group was significantly higher than that of the control group(97.06％ vs 79.66％),P ＜ 0.01; psychological symptoms of anxiety or depression of patients in the control group were significantly more than those of the observation group(32.20％ vs 16.18％,22.03％ vs 8.82％),P ＜ 0.05.Conclusion High quality care used in ophthalmology clinic can effectively alleviate the negative emotions of patients,improve patients' satisfaction,which should be promoted and applied in outpatient care.