CAJ | 학술논문

目的探讨护理层级管理在提高临床护理服务质量中的作用,为医院护理管理提供重要的数据参考.方法回顾性分析我院2010年1月至2013年1月实施护理层级管理前后的相关资料,其中2010年1月至2011年1月实施护理层级管理前的临床护理服务为对照组,2012年1月至2013年1月采用护理层级管理后的临床护理服务为观察组,分析和比较两组的临床护理服务情况.结果观察组在临床护理服务质量、护士及患者满意度方面均优于对照组,差异有统计学意义(P＜0.05).结论在医院护理管理中实行护理层级管理模式,能够规范护理工作,保障临床护理服务质量的有效提高,具有较高的临床应用价值,值得推广.
목적 탐토호리층급관리재제고림상호리복무질량중적작용,위의원호리관리제공중요적수거삼고.방법 회고성분석아원2010년1월지2013년1월실시호리층급관리전후적상관자료,기중2010년1월지2011년1월실시호리층급관리전적림상호리복무위대조조,2012년1월지2013년1월채용호리층급관리후적림상호리복무위관찰조,분석화비교량조적림상호리복무정황.결과 관찰조재림상호리복무질량、호사급환자만의도방면균우우대조조,차이유통계학의의(P＜0.05).결론 재의원호리관리중실행호리층급관리모식,능구규범호리공작,보장림상호리복무질량적유효제고,구유교고적림상응용개치,치득추엄.
Objective To explore the nursing effect of nursing hierarchy management in improving the quality of clinical nursing service level management,and provide important reference data for hospital nursing management.Methods A retrospective analysis was carried out in our hospital from January 2010 to January 2013 to nursing staff before and after implementing nursing level management of related information,and randomly divided them into control group and observation group,24 persons in the control group (January 2010 to January 2011) for the implementation of clinical nursing care level management before the service,28 persons in observation group (January 2012 to January 2013) for the clinical nursing care level management services,analysis and comparison were conducted to two groups in clinical nursing services.Results The survey also found that in the observation group the clinical nursing service quality,the nurses and patients' satisfaction were better than those in control group,showing statistical significant difference (P ＜ 0.05).Conclusion The implementation of nursing hierarchy management mode in hospital nursing management,can standardize the nursing work,safeguard the improvement of clinical nursing service quality,which has high clinical value,worthy of promotion.