CAJ | 학술논문

目的分析目前护患矛盾中由于护士自身原因引起的护患矛盾，对护士的人文素养进行探讨。方法对本院92名护士进行问卷调查，分析和讨论护士人文素养在工作中的重要性，护士接受人文医学教育的情况和护患关系。结果护患矛盾大部分为“工作态度”所致，这和护士的人文素养有关。护士接受人文医学教育较少，工作中缺乏人文医学规范化要求。结论由于目前提倡对患者进行人文关怀，迫切需要提高护士的人文素养。在医院内需要建立起良好的人文医学环境，从而减少护患矛盾的发生。
목적분석목전호환모순중유우호사자신원인인기적호환모순，대호사적인문소양진행탐토。방법대본원92명호사진행문권조사，분석화토론호사인문소양재공작중적중요성，호사접수인문의학교육적정황화호환관계。결과호환모순대부분위“공작태도”소치，저화호사적인문소양유관。호사접수인문의학교육교소，공작중결핍인문의학규범화요구。결론유우목전제창대환자진행인문관부，박절수요제고호사적인문소양。재의원내수요건립기량호적인문의학배경，종이감소호환모순적발생。
Objectives:Analyze the existing conflicts between nurses and patients that were due to the former, and discuss how nurses' humanistic quality may improve the situation. Methods:A total of 92 nurses in our hospital were surveyed with questionnaires. The importance of humanistic quality in nurses' work as well as the relationship between medical humanity education and nurse-patient conflicts were investigated and discussed. Results:Most conflicts between nurses and patients were caused by"(poor) work attitude", which was related to their humanistic qualities. Nurses did not receive enough humanity education, and lacked standardized regulations pertaining to medical humanities. Conclusions:It is urgent to improve nurses' humanistic qualities because of the currently advocated humanistic care. A sound cultural environment should be created within the hospital so as to reduce conflicts between nurses and patients.