CAJ | 학술논문

目的探讨精益管理在门诊服务品牌建设中的意义。方法在门诊服务品牌建设中引入精益管理，把以病人为中心、服务质量持续改进和细节创新的理念体现在对门诊患者服务的全过程。结果精益管理有助于优化门诊服务流程，改善服务模式，提升服务水平，提高患者满意度，最终促进服务品牌建设。结论精益管理是一种先进的管理模式，在门诊人性化服务品牌建设中引入精益化管理理念，能够让先进的管理理念成为一种文化，成为一种内在动力，从而推动门诊服务品牌建设，促进医院可持续发展。
목적탐토정익관리재문진복무품패건설중적의의。방법재문진복무품패건설중인입정익관리，파이병인위중심、복무질량지속개진화세절창신적이념체현재대문진환자복무적전과정。결과정익관리유조우우화문진복무류정，개선복무모식，제승복무수평，제고환자만의도，최종촉진복무품패건설。결론정익관리시일충선진적관리모식，재문진인성화복무품패건설중인입정익화관리이념，능구양선진적관리이념성위일충문화，성위일충내재동력，종이추동문진복무품패건설，촉진의원가지속발전。
Objectives:Discuss the significance of employing lean management in the brand building of outpatient service. Methods:Introduce lean management into outpatient service brand building process, and embody the concepts of patient-as-center, continuous quality improvement and innovation of details in the whole process of outpatient services. Results:Lean management was helpful for optimizing outpatient service flow path, ameliorating service mode, improving service quality, and enhancing patient satisfaction, which eventually promoted service brand building. Conclusions:Lean management is an advanced management model. It can transform the advanced management concept to a culture and an inner power to introduce it into the process of building the outpatient service brand of humanistic service, and can hence promote brand building and spur the hospital's sustainable development.