中国医学伦理学
中國醫學倫理學
중국의학윤리학
CHINESE MEDICAL ETHICS
2014年
2期
273-275
,共3页
职业精神%服务质量%医患诚信度%职业责任感
職業精神%服務質量%醫患誠信度%職業責任感
직업정신%복무질량%의환성신도%직업책임감
Professionalism%Service Quality%Doctor-patient Integrity%Occupation Responsibility
目的:研究加强医疗职业精神建设与提高医院服务质量的关联性。方法通过问卷调查收集2013年陕西省宝鸡市三甲医院患者对医生医疗职业精神反馈意见的数据,分析医生履行职责情况及为民服务情况与提高服务质量的关联。结果职业责任感、医患诚信度、医生给予病人帮助、医疗收费、服务意识、服务态度、服务质量和办事效率与提高医院的服务质量有关联。结论医院重视人文素质培养,加强医患沟通,改善医院服务质量。
目的:研究加彊醫療職業精神建設與提高醫院服務質量的關聯性。方法通過問捲調查收集2013年陝西省寶鷄市三甲醫院患者對醫生醫療職業精神反饋意見的數據,分析醫生履行職責情況及為民服務情況與提高服務質量的關聯。結果職業責任感、醫患誠信度、醫生給予病人幫助、醫療收費、服務意識、服務態度、服務質量和辦事效率與提高醫院的服務質量有關聯。結論醫院重視人文素質培養,加彊醫患溝通,改善醫院服務質量。
목적:연구가강의료직업정신건설여제고의원복무질량적관련성。방법통과문권조사수집2013년합서성보계시삼갑의원환자대의생의료직업정신반궤의견적수거,분석의생리행직책정황급위민복무정황여제고복무질량적관련。결과직업책임감、의환성신도、의생급여병인방조、의료수비、복무의식、복무태도、복무질량화판사효솔여제고의원적복무질량유관련。결론의원중시인문소질배양,가강의환구통,개선의원복무질량。
Objective:To study the correlation between medical professionalism construction and hospital serv-ice quality improvement .Methods:Questionnaire was used to collect data about patients feedbacks of medical pro -fessionalism in the third-level hospitals in Baoji in 2013 .The correlation between doctors'performance and public services and improving the hospital service quality was analyzed .Results:Occupation responsibility , doctor-pa-tient integrity , doctors giving patients help , medical fees , service consciousness , attitude , quality and efficiency have related to improving the hospital service quality .Conclusion:The Hospital should strengthen the communica-tion between doctors and patients , pay attention to the humanistic quality training , improve the quality of hospital service .