CAJ | 학술논문

针对患者预约服务及候诊排队拥挤的问题，讨论了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程。首先介绍了预约诊疗的几种模式，并讨论了预约就诊数据交换流程，然后阐述了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程，完全改变了传统取号后直接候诊的就医流程。主要从院外候诊、分时就诊以及服务质量评价几个方面对预约诊疗服务流程进行优化，对有效解决医院“三长一短”问题，缓解医院拥挤的现状，减少患者感染几率具有非常重要作用。
침대환자예약복무급후진배대옹제적문제，토론료기우수궤단신적원외후진복무류정화기우전가문진시간적분시취진류정。수선개소료예약진료적궤충모식，병토론료예약취진수거교환류정，연후천술료기우수궤단신적원외후진복무류정화기우전가문진시간적분시취진류정，완전개변료전통취호후직접후진적취의류정。주요종원외후진、분시취진이급복무질량평개궤개방면대예약진료복무류정진행우화，대유효해결의원“삼장일단”문제，완해의원옹제적현상，감소환자감염궤솔구유비상중요작용。
Queuing congestion problem, based mobile phone text messages outside the hospital waiting service processes and timeshare treatment process based on expert interrogation time for patients booking service and waiting. First introduced several models of the clinic appointment and discuss the process of appointment data exchange, and then based mobile phone text messages outside the hospital waiting service processes and time-sharing treatment process based on expert interrogation time, completely changed the traditional take a number direct the process of waiting for medical treatment. From outside the hospital waiting time-treatment and the evaluation of the quality of service aspects clinic appointment service process optimization is very important to have an effective solution to the hospital"three long and one short"to ease the hospital crowded the status quo, to reduce the risk of infection in patients with role.