电脑开发与应用
電腦開髮與應用
전뇌개발여응용
COMPUTER DEVELOPMENT & APPLICATIONS
2014年
5期
57-59
,共3页
许柳竣熙%丁洪伟%马国勇%钟全
許柳竣熙%丁洪偉%馬國勇%鐘全
허류준희%정홍위%마국용%종전
CTI%保险理赔%电话回访%数据库
CTI%保險理賠%電話迴訪%數據庫
CTI%보험리배%전화회방%수거고
CTI%insurance claim settlement%telephone callback%database
分析了车辆保险理赔电话回访工作流程，把CTI技术引入电话自动拨号、信号音检测、定制语音播放、电话按键实时检测、数据库信息自动更新等过程，依托SQL Server建立的数据库，通过VB.NET编写工作流程控制程序，构建一套车辆保险理赔电话回访系统，以解决客户回访处理、客户满意度情况收集以及服务质量监管等问题。
分析瞭車輛保險理賠電話迴訪工作流程，把CTI技術引入電話自動撥號、信號音檢測、定製語音播放、電話按鍵實時檢測、數據庫信息自動更新等過程，依託SQL Server建立的數據庫，通過VB.NET編寫工作流程控製程序，構建一套車輛保險理賠電話迴訪繫統，以解決客戶迴訪處理、客戶滿意度情況收集以及服務質量鑑管等問題。
분석료차량보험리배전화회방공작류정，파CTI기술인입전화자동발호、신호음검측、정제어음파방、전화안건실시검측、수거고신식자동경신등과정，의탁SQL Server건립적수거고，통과VB.NET편사공작류정공제정서，구건일투차량보험리배전화회방계통，이해결객호회방처리、객호만의도정황수집이급복무질량감관등문제。
To aralyze the vehicle insurance claim settlement processes of telephone callback,the authors use CTI technology to control the procedure of telephone dialing,signal tone detecting,recorded voice playing,DTMF tone detecting as well as records of database updating,The related database is created via amploying SQL Server,And Visual Basic.NET is choosed to develop a set of telephone callback system for vehicle insurance claim settlement,so as to solve those problems such as telephone callback processing,client satisfaction gathering as well as quality of service supervising.
