CAJ | 학술논문

探讨医院数字化门诊，设计和开发门诊自助服务系统。门诊患者通过门诊自助服务系统可以办理就诊卡、预约挂号、挂号、充值、余额查询、就诊卡信息查询、缴费、检验报告单打印等服务，助力门诊就医流程再造与优化，改善就医就诊环境，解决患者就医过程中的“三长一短”等问题。门诊服务流程的改革是可行的、必要的、有效的，符合"以患者为中心"的原则，为患者提供了高效优质的服务，提高就诊效率及患者满意度，提高医院管理水平，促进医院的和谐发展，具有良好的社会效益和经济效益。
탐토의원수자화문진，설계화개발문진자조복무계통。문진환자통과문진자조복무계통가이판리취진잡、예약괘호、괘호、충치、여액사순、취진잡신식사순、격비、검험보고단타인등복무，조력문진취의류정재조여우화，개선취의취진배경，해결환자취의과정중적“삼장일단”등문제。문진복무류정적개혁시가행적、필요적、유효적，부합"이환자위중심"적원칙，위환자제공료고효우질적복무，제고취진효솔급환자만의도，제고의원관리수평，촉진의원적화해발전，구유량호적사회효익화경제효익。
To discuss digital outpatient department in hospital,design and development of outpatient self-service system. Outpatient could apply for medical card,registration,registration,recharge,balance inquiries,medical card information query,payment,inspection report print services through outpatient self-service system,powering assisted outpatient reengineering and optimization processes,improving the medical treatment environment,solving the problem of medical treatment of the patient in the process of"three long and one short"etc. The reform of outpatient service process was feasible,necessary and effective. It conforms to"take the patient as the center"principle,provided the high quality service for the patients,improving service efficiency and satisfaction of patients,improving the hospital management level,promoting the harmonious development of the hospital,with good social and economic benefits.