CAJ | 학술논문

目的：深入了解门诊患者对人文关怀护理行为的真实感知体验，为指导门诊人文关怀护理工作提供依据。方法采用质性研究中的现象学方法，对33例在四川省达州市某三甲医院就诊的门诊患者进行观察和深入访谈，并进行分析。结果共提炼出5个主题：尊重患者、护理服务及时、专业知识较全面、心理支持、优化服务流程。结论门诊患者对导医护士的人文关怀具有独特的感受，导医护士和管理者应重视患者的看法，积极采取针对性的措施，以提高门诊优质服务的质量。
목적：심입료해문진환자대인문관부호리행위적진실감지체험，위지도문진인문관부호리공작제공의거。방법채용질성연구중적현상학방법，대33례재사천성체주시모삼갑의원취진적문진환자진행관찰화심입방담，병진행분석。결과공제련출5개주제：존중환자、호리복무급시、전업지식교전면、심리지지、우화복무류정。결론문진환자대도의호사적인문관부구유독특적감수，도의호사화관리자응중시환자적간법，적겁채취침대성적조시，이제고문진우질복무적질량。
Objective To deeply understand the outpatients ’ authentic perceptual experience in the humanistic care behavior of nurses for medical guidance , to provide the basis for guiding the humanistic care nursing work.Methods Thirty-three outpatients in a grade three class AAA hospital from Dazhou city were observed and in-depth interviewed through the phenomenology of qualitative research, and the results were analyzed. Results Five related themes were refined including respecting patients, nursing service timely, comprehensive professional knowledge, psychological support and optimize the procedure of service.Conclusions The outpatients feel particularly for the humanistic care of nurses for medical guidance .Both the nurses for medical guidance and the administrators should pay attention to outpatients ’ viewpoints and take targeted measures to improve the quality of service in outpatient .