服务认知-行为模式对一线员工服务绩效影响研究——以酒店和旅行社为例
복무인지-행위모식대일선원공복무적효영향연구——이주점화여행사위례
A Study on the Impact of Service Cognition-behavior Model on the Service Performance of Frontline Employees: A Case Study of Hotels and Travel Services
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