保定学院学报
保定學院學報
보정학원학보
JOURNAL OF BAODING UNIVERSITY
2012年
4期
60-62
,共3页
排队论%快餐厅%点餐模式%服务质量%经济效益
排隊論%快餐廳%點餐模式%服務質量%經濟效益
배대론%쾌찬청%점찬모식%복무질량%경제효익
queuing theory%the noshery%ordering pattemgradu%service quality%economic effect
快餐厅日益成为人们生活的一部分,但是在快餐厅点餐时排队时间过长逐渐引起了顾客的不满。基于排队论对快餐厅点餐模式进行优化研究,讨论当前多队列多服务台的点餐模式,给出一种单队列多服务台的点餐模式,并对两种点餐模式进行比较,结果表明快餐厅采用单队列多服务台的模式经营,可提高服务质量和经济效益。
快餐廳日益成為人們生活的一部分,但是在快餐廳點餐時排隊時間過長逐漸引起瞭顧客的不滿。基于排隊論對快餐廳點餐模式進行優化研究,討論噹前多隊列多服務檯的點餐模式,給齣一種單隊列多服務檯的點餐模式,併對兩種點餐模式進行比較,結果錶明快餐廳採用單隊列多服務檯的模式經營,可提高服務質量和經濟效益。
쾌찬청일익성위인문생활적일부분,단시재쾌찬청점찬시배대시간과장축점인기료고객적불만。기우배대론대쾌찬청점찬모식진행우화연구,토론당전다대렬다복무태적점찬모식,급출일충단대렬다복무태적점찬모식,병대량충점찬모식진행비교,결과표명쾌찬청채용단대렬다복무태적모식경영,가제고복무질량화경제효익。
Noshery is becoming part of life, but the guests are gradually not satisfied with the boring queuing time. The optimization for the noshery odering pattern based on the queuing theory is studied. The popular multi-queue multi-server noshery ordering pattern is discussed and a new single-queue multi-server ordering pattern is given. The results under two ordering patterns indicate that the single-queue multi- service pattern is more efficient than the popular one. So the noshery should adopt the single-queue multi-service system to develop the service quality and the economic benefits.
