新型工业化
新型工業化
신형공업화
New Industrialization Straregy
2013年
4期
44-53
,共10页
维修维护服务%任务分配%加权欧氏距离%AHP
維脩維護服務%任務分配%加權歐氏距離%AHP
유수유호복무%임무분배%가권구씨거리%AHP
repair and maintenance services%task allocation%weighted Euclidean distance%AHP
针对数控机床维修维护服务任务分配过程中需保证服务技术质量的前提下进行多目标决策的问题，构建了一种面向数控机床维修维护服务的任务分配模型。首先解析了数控机床维修维护任务分配时所需的故障特征知识和人员特性，并对各特性知识进行了形式化说明，采用加权欧氏（Euclidean）距离的方法计算维修维护质量需求与人员特性的匹配度；其次根据匹配度值剔除了不合理匹配的方案，并结合其它决策目标采用层次分析法（AHP）对保留方案进行了评估。最后通过实例进行验证，其结果表明该模型应用于数控机床维修维护服务时的任务分配工作更加高效、实用。
針對數控機床維脩維護服務任務分配過程中需保證服務技術質量的前提下進行多目標決策的問題，構建瞭一種麵嚮數控機床維脩維護服務的任務分配模型。首先解析瞭數控機床維脩維護任務分配時所需的故障特徵知識和人員特性，併對各特性知識進行瞭形式化說明，採用加權歐氏（Euclidean）距離的方法計算維脩維護質量需求與人員特性的匹配度；其次根據匹配度值剔除瞭不閤理匹配的方案，併結閤其它決策目標採用層次分析法（AHP）對保留方案進行瞭評估。最後通過實例進行驗證，其結果錶明該模型應用于數控機床維脩維護服務時的任務分配工作更加高效、實用。
침대수공궤상유수유호복무임무분배과정중수보증복무기술질량적전제하진행다목표결책적문제，구건료일충면향수공궤상유수유호복무적임무분배모형。수선해석료수공궤상유수유호임무분배시소수적고장특정지식화인원특성，병대각특성지식진행료형식화설명，채용가권구씨（Euclidean）거리적방법계산유수유호질량수구여인원특성적필배도；기차근거필배도치척제료불합리필배적방안，병결합기타결책목표채용층차분석법（AHP）대보류방안진행료평고。최후통과실례진행험증，기결과표명해모형응용우수공궤상유수유호복무시적임무분배공작경가고효、실용。
In order to resolve the multi-objective decision-making problem under the premise of ensuring the service technology quality in the task allocation of CNC machine tools repair and maintenance services, a task allocation model of CNC machine tools repair and maintenance services was put forward. Firstly, fault knowledge features and personnel characteristics which were required in this field were analysed and specified formally, and the method of weighted Euclidean distance was adopted to calculate the matching degree between personnel characteristics and quality requirements of repair and maintenance services. Secondly, the unreasonable schemes were eliminated according to the matching degree, and in combination with other decision objectives, Analytic Hierarchy Process (AHP) was applied to evaluate the retained schemes. Finally, the high efficiency and practicability of this task allocation model in CNC machine tools repair and maintenance services were verified by an application case.
