CAJ | 학술논문

医疗设备作为临床诊断治疗的重要工具，其良好的运行状态离不开完善的售后服务支持，如何加强医疗设备的售后服务管理已成为医院医学工程部门亟需解决的问题。本文通过鱼骨图分析法，探索医疗设备售后服务的评价指标，并对开机率、服务响应与维修效率、服务价格、对医院工程师的培训等主要影响因素进行剖析，有针对性地提出购置保修合理化量化判断依据，以达到提高医疗设备开机率，规范医疗设备售后服务管理的目的。
의료설비작위림상진단치료적중요공구，기량호적운행상태리불개완선적수후복무지지，여하가강의료설비적수후복무관리이성위의원의학공정부문극수해결적문제。본문통과어골도분석법，탐색의료설비수후복무적평개지표，병대개궤솔、복무향응여유수효솔、복무개격、대의원공정사적배훈등주요영향인소진행부석，유침대성지제출구치보수합이화양화판단의거，이체도제고의료설비개궤솔，규범의료설비수후복무관리적목적。
Excellent after-sales service contributes signiifcantly to good running condition of medical equipment which has been working as an essential tool in clinical diagnosis and treatment. It has become a matter of the utmost urgency for the department of medical engineering to explore the solutions to strengthen the management of medical equipment after-sales service. With the method of fishbone diagram analysis, this paper studies the indexes of evaluation of medical equipment after-sales service and analyzes some main factors including the operation rate, service response and maintenance efifciency, service price and training for engineers in the hospital. Moreover, this paper provides a quantitative basis for deciding the rationalization of warranty purchasing. As a consequence, the operation rate of medical equipment can get increased and management of medical equipment after-sales service is standardized.