CAJ | 학술논문

客户关系系统（ CRM）自2007年在常州广电运行至今，期间进行一次大的系统升级，通过几年的运行突显出它的特色及优势。从客户关系系统整体结构入手，详细介绍CRM、工单系统、问卷回访系统、监控系统等组成部分的创新及功能，进一步阐述客户关系系统对公司长效管理提供的强有力的技术保障。
객호관계계통（ CRM）자2007년재상주엄전운행지금，기간진행일차대적계통승급，통과궤년적운행돌현출타적특색급우세。종객호관계계통정체결구입수，상세개소CRM、공단계통、문권회방계통、감공계통등조성부분적창신급공능，진일보천술객호관계계통대공사장효관리제공적강유력적기술보장。
Customer Relationship Management ( CRM) in Changzhou since 2007 and has run , during the up-grade of a large system , the characteristics and advantages of it by running the highlight several years .In this paper , from the overall structure of the customer relationship system , details of the innovation and the function of each part of CRM , work order system , questionnaire return visit system , monitoring system etc ., further e-laborated the customer relationship system played a strong technical support for the long -term management company!