基层医学论坛
基層醫學論罈
기층의학론단
PUBLIC MEDICAL FORUM MAGAZINE
2013年
36期
4804-4805,4806
,共3页
门诊%优质护理服务%方法%效果
門診%優質護理服務%方法%效果
문진%우질호리복무%방법%효과
Outpatient department%Quality care%Method%Effect
目的：探讨门诊开展优质护理服务的方法与效果。方法采用一系列优质护理服务方法，为患者提供全面、专业、温馨、人性化的服务。结果开展优质护理活动前后患者对护理服务的满意度有不同程度提高，差异有统计学意义（P<0.01）。结论开展优质护理服务示范科室可提高护理质量，有效提高护士综合素质、护理工作质量和患者满意度。
目的：探討門診開展優質護理服務的方法與效果。方法採用一繫列優質護理服務方法，為患者提供全麵、專業、溫馨、人性化的服務。結果開展優質護理活動前後患者對護理服務的滿意度有不同程度提高，差異有統計學意義（P<0.01）。結論開展優質護理服務示範科室可提高護理質量，有效提高護士綜閤素質、護理工作質量和患者滿意度。
목적：탐토문진개전우질호리복무적방법여효과。방법채용일계렬우질호리복무방법，위환자제공전면、전업、온형、인성화적복무。결과개전우질호리활동전후환자대호리복무적만의도유불동정도제고，차이유통계학의의（P<0.01）。결론개전우질호리복무시범과실가제고호리질량，유효제고호사종합소질、호리공작질량화환자만의도。
Objective Explore effective ways to carry out high-quality care demonstration wards and effect.Methods Set up a leading group to unify their understanding. Change the philosophy of care,to adjust care work mode. Results The timely submission of quality of care and satisfaction are higher than before the implementation of the targeted corrective measures room, the difference has the statistical meanings (P<0.01). Conclusion To carry out high-quality care demonstration departments to improve the quality of care,can effectively improve the overall quality of nurses, nursing quality and satisfaction.
