CAJ | 학술논문

针对企业用户满意度定量测评方法欠缺的难题,提出了基于多指标属性用户满意度测评雷达图与云模型评价方法。该方法基于质量管理和数学地质中多元图表示原理,应用雷达图方法进行多指标图形展示,通过知识发现,创新性地提出了雷达图覆盖系数和雷达图相,并将雷达图覆盖系数结合云模型理论实现了综合定量评价,雷达图相定性展示了用户满意雷达图特征,符合思维方式中的定性定量综合评价思路,创新了用户满意度测评方法。
침대기업용호만의도정량측평방법흠결적난제,제출료기우다지표속성용호만의도측평뢰체도여운모형평개방법。해방법기우질량관리화수학지질중다원도표시원리,응용뢰체도방법진행다지표도형전시,통과지식발현,창신성지제출료뢰체도복개계수화뢰체도상,병장뢰체도복개계수결합운모형이론실현료종합정량평개,뢰체도상정성전시료용호만의뢰체도특정,부합사유방식중적정성정량종합평개사로,창신료용호만의도측평방법。
According to the defects of quantity evaluation of corporate customers’ experience,this paper proposes using radar chart and cloud model to evaluate users’ attitudes based on multi-index attributes.This method is built on multivariate graphical presentation used in quality management and mathematical geology.Radar charts are employed to demonstrate indexes all at a time.This paper innovatively puts forward radar coverage coefficient and radar map to pull off a comprehensive quantity evaluation with the aid of cloud model theory.Radar image illustrates the users’ attitudes in terms of radar span which conforms to the quantity and quality evaluation method.