CAJ | 학술논문

读者是图书馆的服务对象,馆员与读者的有效沟通,可激发读者利用图书馆的热情,为图书馆的发展营造良好的环境。通过分析馆员与读者沟通的障碍,从增强沟通意识、提高沟通能力、掌握沟通技巧、构筑沟通渠道等方面探讨了图书馆员与读者有效沟通的实现。
독자시도서관적복무대상,관원여독자적유효구통,가격발독자이용도서관적열정,위도서관적발전영조량호적배경。통과분석관원여독자구통적장애,종증강구통의식、제고구통능력、장악구통기교、구축구통거도등방면탐토료도서관원여독자유효구통적실현。
Reader is the service object of library.The effctive communication between librarians and readers can stimulate readers’ enthusiasm in utilizing library and build a favorable environment for the development of library.This paper analyses the obstacles of the communication between librarians and readers,discusses the realization of the effective communication between librarians and readers by enhancing communication consciousness,improving communication skills,mastering communication skills and constructing communication channels.