基于QFD的生产与运作管理课程顾客需求分析
기우QFD적생산여운작관리과정고객수구분석
Analysis of Customer Requirements of Production and Operation Management Course Based on QFD Theory
  • 万方数据
    价值工程 개치공정
    VALUE ENGINEERING
    2014年 32期 196-197 ,共2页

    殷旅江%杨立君%付雅琴%杜小艳

    은려강%양립군%부아금%두소염

    QFD理论%生产运作管理%课程%顾客需求 QFD理論%生產運作管理%課程%顧客需求
    QFD이론%생산운작관리%과정%고객수구
    QFD theory%production operation management%course%customer requirements
    论文首先对高校顾客进行识别，并对重要顾客加以分析，然后以QFD理论为指导，利用问卷调查的方法对《生产与运作管理》课程的重要顾客进行需求调查，在此基础上利用亲和图方法对该课程顾客需求进行分析。
    논문수선대고교고객진행식별，병대중요고객가이분석，연후이QFD이론위지도，이용문권조사적방법대《생산여운작관리》과정적중요고객진행수구조사，재차기출상이용친화도방법대해과정고객수구진행분석。
    First, college and university customers are identified in this paper, and the important customers are analyzed. Then taking QFD theory as the instruction, the questionnaire survey method is used to do demand investigation to the important customers of Production and Operation Management course. And on this basis, the affinity diagram method is used to analyze customer requirements of the course.
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