CAJ | 학술논문

采用工作压力问卷、特质应对方式问卷和职业倦怠问卷对乐山市旅游景区星级酒店的98名一线服务人员进行调查研究，以考查三者的关系，以及特质应对方式在工作压力和职业倦怠间的调节作用.研究表明：(1)酒店一线服务人员的工作压力处于中等水平；习惯采用积极应对的方式；(2)职业倦怠与工作压力、消极应对呈正相关(r分别为0.72、0.66)，与积极应对呈负相关(r=-0.33)；工作压力与积极应对呈负相关(r=-0.33)，与消极应对呈正相关(r=0.50)；(3)分层线性回归分析表明工作压力对职业倦怠有正向预测作用，两种应对方式在工作压力与职业倦怠间的调节作用显著.结论：对于旅游酒店一线服务人员，应该多采用积极的应对策略来缓解工作压力所致的职业倦怠.
채용공작압력문권、특질응대방식문권화직업권태문권대악산시여유경구성급주점적98명일선복무인원진행조사연구，이고사삼자적관계，이급특질응대방식재공작압력화직업권태간적조절작용.연구표명：(1)주점일선복무인원적공작압력처우중등수평；습관채용적겁응대적방식；(2)직업권태여공작압력、소겁응대정정상관(r분별위0.72、0.66)，여적겁응대정부상관(r=-0.33)；공작압력여적겁응대정부상관(r=-0.33)，여소겁응대정정상관(r=0.50)；(3)분층선성회귀분석표명공작압력대직업권태유정향예측작용，량충응대방식재공작압력여직업권태간적조절작용현저.결론：대우여유주점일선복무인원，응해다채용적겁적응대책략래완해공작압력소치적직업권태.
The Work Stress Questionnaire,Trait Coping Style Questionnaire(TCSQ)and Maslach Burnout Inventory-General Survey(MBI-GS)were used to investigate 98 front-line employees of star-rated hotels in Leshan.The purpose is to find out about the relationship among work stress,coping style and job burnout,and to test the regulation effect of coping style on work stress and job burnout.The results are shown as follows:①The front-line employees’work stress in the star-rated hotels was at the middle level,and they were more likely to use positive coping style;②Job burnout was positively related to work stress and negative coping style(r=0.72,r=0.66),but negatively related to the positive coping style (r=-0.33);Work stress was negatively related to positive coping style (r=-0.33),but positively related to negative coping style(r=0.50);③Hierar-chical linear regression analysis showed that job burnout was positively predicted by work stress,and two coping styles were found to have a significant regulating effect between work stress and job burnout.Conclusion:For frontline hotel employees more positive coping strategies rather than negative coping ones should be used to ease the job burnout resulted from work stress.