CAJ | 학술논문

知识经济时代的到来给旅游行业带来了巨大的冲击,知识管理是旅游业为了应对知识经济的挑战所做出的管理和运作模式上的改变和努力。目前国内研究集中于理论探讨,有关旅游企业的实证研究极为缺乏。因此,着力探究知识管理在旅游企业中的实际应用情况,以黄山旅游发展股份有限公司为例,研究其知识处理的具体状况,明确旅游企业管理人员、工作人员对知识以及知识管理的态度,了解旅游业界人士日常工作中的知识行为,以期有利于从业界角度理解知识管理的应用难题,从而增强知识管理在中国旅游企业中应用的可操作性。
지식경제시대적도래급여유행업대래료거대적충격,지식관리시여유업위료응대지식경제적도전소주출적관리화운작모식상적개변화노력。목전국내연구집중우이론탐토,유관여유기업적실증연구겁위결핍。인차,착력탐구지식관리재여유기업중적실제응용정황,이황산여유발전고빈유한공사위례,연구기지식처리적구체상황,명학여유기업관리인원、공작인원대지식이급지식관리적태도,료해여유업계인사일상공작중적지식행위,이기유리우종업계각도리해지식관리적응용난제,종이증강지식관리재중국여유기업중응용적가조작성。
The arrival of the era of knowledge economy deals a blow to some industries,and in consequence,tourism industry applies Knowledge Management as a change in managerial pattern to meet the challenges of developing in the era of knowledge economy.Many scholars at home and abroad wrote thesis on different aspects of KM in tourism.Domestic studies focus on theoretical research,and are short of empirical study.Consequently,this paper concentrates on application of KM in tourism enterprise,and takes Huangshan Tourism Development Co.,LTD.for an example so as to clear its knowledge process,to understand the attitude of knowledge and KM of its stuff,to find out the behavior of KM of its stuff in their daily work,and to benefit for the industry understanding the problems of knowledge management application,thus enhancing the operability of knowledge management application in Chinese tourism enterprises.