物流技术
物流技術
물류기술
LOGISTICS TECHNOLOGY
2013年
10期
42-45
,共4页
物流服务%物流服务质量%客户满意
物流服務%物流服務質量%客戶滿意
물류복무%물류복무질량%객호만의
logistics service%logistics service quality%customer satisfaction
阐述了物流服务质量的内涵与特点，指出物流服务质量的提升必须以客户满意作为出发点和立足点，并以《物流企业客户满意度评估规范》中的物流企业客户满意度评估指标体系为例，论证了物流服务质量与客户满意度呈一种相互对应的正相关关系，最后提出了几条从客户满意角度出发提升物流企业服务质量水平的举措。
闡述瞭物流服務質量的內涵與特點，指齣物流服務質量的提升必鬚以客戶滿意作為齣髮點和立足點，併以《物流企業客戶滿意度評估規範》中的物流企業客戶滿意度評估指標體繫為例，論證瞭物流服務質量與客戶滿意度呈一種相互對應的正相關關繫，最後提齣瞭幾條從客戶滿意角度齣髮提升物流企業服務質量水平的舉措。
천술료물류복무질량적내함여특점，지출물류복무질량적제승필수이객호만의작위출발점화립족점，병이《물류기업객호만의도평고규범》중적물류기업객호만의도평고지표체계위례，론증료물류복무질량여객호만의도정일충상호대응적정상관관계，최후제출료궤조종객호만의각도출발제승물류기업복무질량수평적거조。
In this paper, we introduced the connotation and characteristics of the quality of logistics services, pointed out that the improvement of the quality of the logistics services must be based on customer satisfaction, then in the case Norms in Evaluating Customer Satisfaction of Logistics Enterprises, demonstrated the positive correlation between logistics service quality and customer satisfaction, and at the end, proposed several measures to lift the service quality level of the logistics enterprises.
