CAJ | 학술논문

目的：了解健康体检中的医疗风险因素，探讨管理办法。方法问卷调查2007年2月-2008年2月本院健康体检管理中心（体检中心）风险管理前8640人次和2009年2月-2010年2月风险管理后8640人次对服务满意度的比较，并统计风险管理前后医护不良事件、医护投诉的发生率。结果实施风险管理后对医护人员服务的满意度从管理前90．13％升至管理后的97．88％，有显著性差异，P＜0．05；风险管理后的医护不良事件，从管理前的0．36％降至管理后的0．04％，医护投诉从管理前的0．57％降至管理后的0．13％，有显著性差异，P＜0．05。结论健康体检中心实施医疗风险管理，对预防医护安全隐患，提高体检质量，减少纠纷起到积极作用。
목적：료해건강체검중적의료풍험인소，탐토관리판법。방법문권조사2007년2월-2008년2월본원건강체검관리중심（체검중심）풍험관리전8640인차화2009년2월-2010년2월풍험관리후8640인차대복무만의도적비교，병통계풍험관리전후의호불량사건、의호투소적발생솔。결과실시풍험관리후대의호인원복무적만의도종관리전90．13％승지관리후적97．88％，유현저성차이，P＜0．05；풍험관리후적의호불량사건，종관리전적0．36％강지관리후적0．04％，의호투소종관리전적0．57％강지관리후적0．13％，유현저성차이，P＜0．05。결론건강체검중심실시의료풍험관리，대예방의호안전은환，제고체검질량，감소규분기도적겁작용。
Objective To study the risk factors in health examination and find out countermeasures . Methods 8640 cases having health examination were investigated from Feb .2007 to Feb.2008 when the risk management has not been carried out , and another 8640 patient were investigated from Feb .2009 to Feb.2010 , in which time the risk management has been carried out .The incidence of harmful affairs , the complain about medical treatment were analyzed .Results After the implementing of risk management , the service satisfaction degree in-creased from 90.13%to 97.88%(P<0.05);The incidence of harmful affair decreased form 0.36%to 0.004%, and the complain of medical treatment decreased from 0.57% to 0.13%, the differences were significant ( P <0.05).Conclusion The implementing risk management will be benefit to ensure the safety of patients and im-prove the service quality .