CAJ | 학술논문

本文通过对某三级甲等口腔专科医院从2009年1月至2013年6月期间所形成的73份医疗投诉档案进行分析，发现医疗投诉高发环节为非医疗环节，高发人群为工作年限较短的低职称人员，医方确定存在过错的投诉不到投诉总量的20%，涉及赔偿的投诉最主要处理方式为医患双方协商。本文对此进行分析并提出针对性措施，以期减少医疗纠纷。
본문통과대모삼급갑등구강전과의원종2009년1월지2013년6월기간소형성적73빈의료투소당안진행분석，발현의료투소고발배절위비의료배절，고발인군위공작년한교단적저직칭인원，의방학정존재과착적투소불도투소총량적20%，섭급배상적투소최주요처리방식위의환쌍방협상。본문대차진행분석병제출침대성조시，이기감소의료규분。
Based on the retrospective analysis on 73 oral medical complaints files of a third rate oral special-ized hospital from January 2009 to June 2013. It is found that most of the medical complaints take place in non-treatment link, medical personnel with short work time and low professional title are more likely to be complained, less than 20%of the total complaints are confirmed that the medical personnel have faults, doctor-patient consul-tation is the main way to solve the complaints which will be compensated. Therefore ,this paper tends to call for specific measures to prevent medical complaints based on the result analysis.