CAJ | 학술논문

本文结合医疗纠纷案件审判实践，分析了医疗纠纷发生的原因，提出了医疗机构在处理医疗纠纷时应当注意的七个方面的问题以及预防医疗纠纷应做好的七项工作，分别是：强化首问责任制、防止患方陷阱取证、不轻易修改病历、积极配合患方复印封存病历和做医疗鉴定、必要时主动申请鉴定、积极面对媒体采访、对医闹决不姑息迁就；加强业务学习、严格遵守相关法律法规和医疗常规、健全医疗服务质量管理体系、向患者说明病情和医疗措施、加强医患沟通、高度重视病历的书写、防止出现与医疗机构或医疗工作有关的其他纠纷。
본문결합의료규분안건심판실천，분석료의료규분발생적원인，제출료의료궤구재처리의료규분시응당주의적칠개방면적문제이급예방의료규분응주호적칠항공작，분별시：강화수문책임제、방지환방함정취증、불경역수개병력、적겁배합환방복인봉존병력화주의료감정、필요시주동신청감정、적겁면대매체채방、대의료결불고식천취；가강업무학습、엄격준수상관법율법규화의료상규、건전의료복무질량관리체계、향환자설명병정화의료조시、가강의환구통、고도중시병력적서사、방지출현여의료궤구혹의료공작유관적기타규분。
In combination with the trial practice of medical disputes, this article analyzes the reasons for the occurrence of medical disputes, puts forward seven problems in processing medical disputes for medical institutions which should be paid attention to ( they are: strengthening the asking system of job responsibility;preventing the risk of trap forensics;not modifying the medical records easily;actively cooperating with patients in copying sealed records and doing medical appraisal; asking for identification when necessary; facing the media positively; never tolerating with medical disturbance) and the seven works in preventing medical disputes which should be done well ( they are: strengthening the professional study; strictly abiding by the relevant laws and regulations and medical routine; improving medical service quality management system; explaining the conditions and health measures to patients; promoting the doctor-patient communication; attaching great importance to the writing of medical records;preventing other disputes related to the medical work and medical institutions).