CAJ | 학술논문

随着经济的发展,我国饭店行业竞争日趋激烈。而饭店员工尤其是一线基层员工居高不下的离职率一直困扰着饭店管理者,该怎样提高员工满意度降低流失率就成为了管理者首先考虑的问题。针对这种情况,采用问卷调查的方式,以福州三家星级饭店一线基层员工为调查对象,调查分析员工的工作满意度及影响因素,发现一线基层员工普遍认为薪酬太低,男性员工、前厅员工、已婚员工与工作半年以下的员工对自己的上级认同度相对较高;学历与婚姻状况影响一线基层员工的人际关系;年龄与婚姻状况影响员工对饭店考评制度的认知;月收入与婚姻状况影响员工对培训与晋升的认知。
수착경제적발전,아국반점행업경쟁일추격렬。이반점원공우기시일선기층원공거고불하적리직솔일직곤우착반점관리자,해즘양제고원공만의도강저류실솔취성위료관리자수선고필적문제。침대저충정황,채용문권조사적방식,이복주삼가성급반점일선기층원공위조사대상,조사분석원공적공작만의도급영향인소,발현일선기층원공보편인위신수태저,남성원공、전청원공、이혼원공여공작반년이하적원공대자기적상급인동도상대교고;학력여혼인상황영향일선기층원공적인제관계;년령여혼인상황영향원공대반점고평제도적인지;월수입여혼인상황영향원공대배훈여진승적인지。
With the development of economy,Chinese hotel industry competes increasingly.However,the hotel staff,especially in front-line has resigned frequently,which puzzled hotel managers.What the managers have to consider is how to improve employee satisfaction and reduce wastage rate.In view of this situation,using the survey methods,this article investigates and analyzes the staff job satisfaction and influencing factors in three Fuscous hotels.Results are as the following： the salary of the grass-root staff is too low.Male employees,front-desk employees,married employees and the ones who work less half a year are acceptable to the superior.Degree and marital status affect the interpersonal relationship of the lower level employees.Age and marital status affect the understanding of employee to the hotel evaluation system.Income and marital status affect the employee＇s cognition to training and promotion.