医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
26期
37-38
,共2页
护理%隐患%质量管理
護理%隱患%質量管理
호리%은환%질량관리
Nursing%Risk%Quality management
目的为了防范护理风险，为患者提供安全有效的优质服务。方法分析护理工作中的不安全因素，加强护理安全管理，树立正确的管理理念，制订相应的护理质量管理目标及计划，抓住关键环节，保证护理质量，增强护理人员法制观念，加强职业道德教育及业务培训，加强护患沟通。结果住院患者对护理工作服务满意度保持在95%以上，护理纠纷、护理投诉明显减少。结论实施有效的护理质量管理，护理质量持续改进，对预防护理纠纷、护理安全隐患的发生起到了极为重要的。
目的為瞭防範護理風險，為患者提供安全有效的優質服務。方法分析護理工作中的不安全因素，加彊護理安全管理，樹立正確的管理理唸，製訂相應的護理質量管理目標及計劃，抓住關鍵環節，保證護理質量，增彊護理人員法製觀唸，加彊職業道德教育及業務培訓，加彊護患溝通。結果住院患者對護理工作服務滿意度保持在95%以上，護理糾紛、護理投訴明顯減少。結論實施有效的護理質量管理，護理質量持續改進，對預防護理糾紛、護理安全隱患的髮生起到瞭極為重要的。
목적위료방범호리풍험，위환자제공안전유효적우질복무。방법분석호리공작중적불안전인소，가강호리안전관리，수립정학적관리이념，제정상응적호리질량관리목표급계화，조주관건배절，보증호리질량，증강호리인원법제관념，가강직업도덕교육급업무배훈，가강호환구통。결과주원환자대호리공작복무만의도보지재95%이상，호리규분、호리투소명현감소。결론실시유효적호리질량관리，호리질량지속개진，대예방호리규분、호리안전은환적발생기도료겁위중요적。
Objective In order to prevent nursing risk, provide safe and effective quality services for patients. Methods Analysis on unsafe factors of nursing work, strengthen the safety management of nursing care, establish the correct management philosophy, the establishment of nursing quality management objectives and plan accordingly, grasp the key link, ensure the quality of care, to enhance nursing staff of legal concepts, strengthening occupation moral education and professional training, strengthen communication between nurses and patients. Results Patients in nursing service satisfaction remained at more than 95%, nursing complaint, reduce nursing disputes. Conclusion Nursing quality management, continuous improvement of quality of care, to prevent nursing disputes, hidden danger of nursing plays an extremely important.
