中医临床研究
中醫臨床研究
중의림상연구
CLINICAL JOURNAL OF CHINESE MEDICINE
2014年
27期
110-113
,共4页
药物咨询信息系统%帕累托图%合理用药
藥物咨詢信息繫統%帕纍託圖%閤理用藥
약물자순신식계통%파루탁도%합리용약
Drug consulting system%Pareto Charts%Rational use of drug
目的：分析本院药物咨询信息系统数据，为持续改进用药咨询服务、提高药师水平、促进合理用药提供参考。方法：整合我院2013年2月～2014年2月共1941例有效药物咨询数据，对沟通形式、回复时间、咨询者与药物类别进行统计，对咨询内容采用帕累托图进行要因分析。结果：药物咨询沟通形式面谈占45.80%、电话占53.68%；药物咨询回复时间91.81%在15min内完成；咨询者类别患者及家属为主占比53.43%，医护人员占比30.19%；咨询药物类别抗感染药物占比最高，为21.48%；患者及家属主要咨询用法用量、注意事项、适应证/功能主治，累计占56.30%；医护人员主要咨询用法用量、治疗方案、适应证/功能主治，累计占57.04%。结论：调查分析咨询内容，通过针对重点药物品种焦点问题进行规范化培训，提高药师整体用药咨询水平，促进合理用药。
目的：分析本院藥物咨詢信息繫統數據，為持續改進用藥咨詢服務、提高藥師水平、促進閤理用藥提供參攷。方法：整閤我院2013年2月～2014年2月共1941例有效藥物咨詢數據，對溝通形式、迴複時間、咨詢者與藥物類彆進行統計，對咨詢內容採用帕纍託圖進行要因分析。結果：藥物咨詢溝通形式麵談佔45.80%、電話佔53.68%；藥物咨詢迴複時間91.81%在15min內完成；咨詢者類彆患者及傢屬為主佔比53.43%，醫護人員佔比30.19%；咨詢藥物類彆抗感染藥物佔比最高，為21.48%；患者及傢屬主要咨詢用法用量、註意事項、適應證/功能主治，纍計佔56.30%；醫護人員主要咨詢用法用量、治療方案、適應證/功能主治，纍計佔57.04%。結論：調查分析咨詢內容，通過針對重點藥物品種焦點問題進行規範化培訓，提高藥師整體用藥咨詢水平，促進閤理用藥。
목적：분석본원약물자순신식계통수거，위지속개진용약자순복무、제고약사수평、촉진합리용약제공삼고。방법：정합아원2013년2월～2014년2월공1941례유효약물자순수거，대구통형식、회복시간、자순자여약물유별진행통계，대자순내용채용파루탁도진행요인분석。결과：약물자순구통형식면담점45.80%、전화점53.68%；약물자순회복시간91.81%재15min내완성；자순자유별환자급가속위주점비53.43%，의호인원점비30.19%；자순약물유별항감염약물점비최고，위21.48%；환자급가속주요자순용법용량、주의사항、괄응증/공능주치，루계점56.30%；의호인원주요자순용법용량、치료방안、괄응증/공능주치，루계점57.04%。결론：조사분석자순내용，통과침대중점약물품충초점문제진행규범화배훈，제고약사정체용약자순수평，촉진합리용약。
Objective: To analyze the data in the drug consulting system of our hospital, so as to provide reference for the improvement of pharmaceutical consulting service, pharmacists’ level and rational use of drug. Method:Collected the valid drug consulting data of 1941 cases of our hospital from February 2013 to February 2014 and analyzed the communication form, response time, consultant and drug category. Pareto Charts was used to analyze the key factors of the consultation. Result: For communication form, personal interview accounted for 45.80%, phone accounted for 53.68%. For response time, 91.81%was completed in 15 minutes. For consultants, most of them were patients or families of patients, which accounted for 53.43%. Medical staff accounted for 30.19%. The most frequent consulted drug was antimicrobials (21.48%). The content consulted by patients and families were mainly about usage, dosage, note, indication and function, all of which accounted for 56.30%. The content consulted by medical stuff were mainly about usage, dosage, treatment program, indication and function, all of which accounted for 57.04%. Conclusion: The consultation were analyzed. The drug usage and consultation level of pharmacists should be improved by standard training on the focus questions of important drugs, so the rational use of drugs will be promoted.
